Return and Refund Policy

At Aliseo Hub, customer satisfaction is our top priority. To ensure a seamless experience, we have established the following return and refund policy for our products:

1. Products Shipped from Our Pakistan Warehouse

Eligibility for Return/Refund:
Products shipped from our Pakistan warehouse can only be returned or refunded under the following conditions:
- The product is damaged during transit.
- The product is incorrectly replaced by the courier.
Return Process:
- Contact our customer support team within 3 days of receiving the product to report the issue.
- Provide proof of the damage or incorrect replacement, such as pictures or videos.

2. Products Shipped from Our Foreign Warehouses

Eligibility for Return/Refund:
For products shipped from our foreign warehouses (where they are manufactured), you must initiate a return or refund claim within 7 days of receiving the product.
Return Process:
- Contact our customer support team within the 7-day period.
- Ensure the product is unused and in its original condition with all packaging intact.
- Provide the necessary evidence to support your claim, such as pictures or videos.

General Terms

Return and refund claims that do not meet the specified conditions will not be accepted.
Refunds will be processed after verification and approval of your claim.
Shipping costs for returns may be applicable in some cases and will be communicated during the process.

For further assistance, feel free to contact us via WhatsApp at +92 344 0509059 or email us at [email protected].

Thank you for choosing Aliseo Hub!